What is DenserBot?
DenserBot now sits within Denser's customer support platform. The service combines an AI agent trained on business information with a helpdesk for the conversations that need staff attention. Its official workflow includes building, testing, and improving the agent, with changes waiting for approval. Website chat, email, phone, and other integrations can use the same knowledge base, helping the support team keep answers and handoffs connected.
Test answers against the supporting passage
Denser describes citations that link an answer to its exact source passage, along with tools for identifying unresolved questions and contradictory information. Use those features to test policies and product questions before deployment. A citation makes review easier, but it still needs to support the actual claim. Resolve conflicting source pages instead of allowing the agent to choose between outdated and current instructions.
Close the loop after a human handoff
Chat logs can become tickets, and live staff conversations share the support queue. The product describes using a resolved answer to improve the knowledge available for future questions. Establish who approves those updates and whether an individual exception belongs in general guidance. A one-off concession to a customer should not accidentally become the policy the agent repeats to everyone else.
Features to explore
- Website and document knowledge
- Source-linked answers
- Knowledge-gap and contradiction checks
- Shared helpdesk and live handoff
- Approval before agent changes
Who is DenserBot for?
Denser suits support teams that need both self-service answers and a coordinated human queue. It is useful when repeated questions expose gaps in documentation and the team wants resolved cases to improve future support content.
Before you get started
Review knowledge permissions, channel access, and ticket visibility before launch. Test citations and handoff behavior, and keep policy changes under staff approval; a generated answer can sound certain even when its source is incomplete.
This introduction is independently written from public product information. It is not a hands-on review. Features and plans may change; confirm current details with the provider.
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