What is Zigpoll AI?
Zigpoll is a survey and customer feedback platform with a strong ecommerce focus. It supports surveys at different points in a visit or purchase journey and offers templates, branching questions, and AI-assisted response analysis. Shopify connections can relate answers to order information, while website embedding and mobile SDK options extend collection beyond a single store platform. A common use is asking customers how they discovered a business and comparing those answers with other attribution data.
Ask a question at the right moment
A post-purchase question reaches someone who has completed a transaction; an exit-intent question reaches someone at a different stage. Choose the placement based on the decision you want to inform. Branching can make follow-up questions more relevant, but keep the path short and avoid asking for information the store already has. Clear answer choices make later comparisons easier to interpret.
Relate feedback to business context
Zigpoll describes analyzing survey responses alongside measures such as revenue, average order value, and repeat purchase behavior. This can help a team distinguish a frequently mentioned channel from one associated with different customer outcomes. AI analysis can organize open comments, but inspect representative answers before adopting a theme. Survey responses and ad-platform reports reflect different measurement methods, so disagreement can be informative.
Features to explore
- Post-purchase and on-site surveys
- Question branching and templates
- AI-assisted response analysis
- Shopify order and attribution context
Who is Zigpoll AI for?
A fit for ecommerce and customer-experience teams that need direct feedback alongside transaction data, especially when they want to understand discovery channels, purchase motivations, or friction that standard web analytics does not explain.
Before you get started
Survey respondents may differ from the wider customer base. Avoid treating reported attribution as proof of causation, and review consent, personal-data collection, and incentives before launching questions across customer touchpoints.
This introduction is independently written from public product information. It is not a hands-on review. Features and plans may change; confirm current details with the provider.
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