What is Viqal?
Viqal is an AI guest communication platform for hotels. It combines a property's knowledge base with connected guest information to answer questions and support requests during the stay journey. WhatsApp is a central channel, with other inboxes also supported. The current product extends beyond giving directions or opening hours: connected workflows can help arrange services, update a request, and involve hotel staff when the conversation requires human attention.
Keep hotel policy and guest context together
The official service describes PMS connections, property-specific knowledge, multilingual responses, and channels including OTA inboxes and web chat. Examples cover arrival information, breakfast, late checkout, and service requests. Human handoff includes recent conversation context, and guests can request staff. Property-controlled knowledge and integration scope determine what the assistant can answer or carry out.
Test the exceptions before the busy shift
Prepare accurate policies for arrival, cancellations, accessibility, and chargeable extras. Test a request where availability changes, a guest disputes a fee, or the reservation cannot be found. Check that the agent distinguishes a suggestion from a confirmed booking and presents charges clearly before action. Make sure staff know where escalations arrive and can continue the conversation without forcing the guest to repeat the details.
Features to explore
- Hotel knowledge-based replies
- PMS guest data connections
- WhatsApp and other inboxes
- Service request workflows
- Contextual staff handoff
Who is Viqal for?
Best for hotels with recurring guest questions and a maintained property information system. It is useful when routine messaging can connect to a defined service process and staff remain available to resolve exceptions or sensitive requests.
Before you get started
Confirm PMS capabilities, billing permissions, channel support, and guest-data retention. Test chargeable actions and escalation carefully; multilingual responses and confidence thresholds do not guarantee correct policy interpretation or successful service fulfillment.
This introduction is independently written from public product information. It is not a hands-on review. Features and plans may change; confirm current details with the provider.
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