What is ChatShape?
ChatShape lets a business create a chatbot from information it already publishes or maintains in documents. Supply a website link, review the pages found by the crawler, and generate a bot that can be embedded with a script. PDFs can provide additional material. The service also includes lead capture and conversation records, so a site owner can see what visitors ask and refine the bot's instructions over time.
Control sources and the opening conversation
The crawler reads visible, copyable page text and displays discovered links before bot creation. You can adjust the prompt and welcome message, add more web sources, and customize colors and branding. An optional email form collects leads in the chat window. Lead records and conversations can be reviewed in the dashboard and exported for follow-up.
Test the gaps in your content
Begin with your most reliable help pages rather than crawling every marketing page indiscriminately. Ask about exceptions, outdated offers, and details absent from the source material. Revise the knowledge content when a repeated question exposes a gap, then test again. Set a clear route for visitors who need a person, and explain why an email address is requested before using it for sales follow-up.
Features to explore
- Website text ingestion
- Multiple PDF sources
- Editable chatbot instructions
- Email lead capture
- Conversation and lead exports
Who is ChatShape for?
Best for small businesses with an existing website or help document library and a recurring set of visitor questions. It is useful when the same chat window should offer basic information and collect an optional follow-up contact.
Before you get started
A source-based chatbot can still answer incorrectly. Review source limits, update behavior, data retention, and consent requirements before launch; the site's conversion and time-saving claims are not guarantees for your business.
This introduction is independently written from public product information. It is not a hands-on review. Features and plans may change; confirm current details with the provider.
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