Manage WhatsApp campaigns and customer conversations

What is AiSensy?

AiSensy is a WhatsApp marketing and engagement platform for businesses that communicate with customers through messaging. Its features connect campaign delivery with the conversations that follow, including automated flows and human support. This can be relevant when a business needs to send an update, collect information, answer a routine question, and hand a more complex request to the right person without losing the surrounding context.

Build a conversation around a specific task

AiSensy lists scheduled broadcasts, message templates with action buttons, WhatsApp forms, catalog flows, and a no-code chatbot builder. Multiple team members can handle live chat on one business number, with routing based on tags and attributes. Campaign analytics track interactions, while integrations connect messaging with supported business systems and payment providers.

Plan the human handoff

Choose one customer task for an initial flow, such as requesting product details or arranging a callback. Keep questions brief and explain why information is needed. Decide what should happen when a person gives an unexpected answer or asks for help outside the flow. Test the complete journey with realistic messages before expanding it to a wider audience or more complicated process.

Features to explore

• WhatsApp broadcasts
• No-code chatbot flows
• Shared live chat
• WhatsApp forms
• Campaign analytics

Who is AiSensy for?

Businesses already using WhatsApp for sales or support and needing a coordinated team workflow. It is a useful fit when repeated customer questions can be structured while preserving a clear route to human assistance.

Before you get started

Confirm WhatsApp account eligibility, template requirements, consent handling, and regional feature availability. Review message charges and automation behavior, and avoid treating a broadcast platform as permission to contact every imported number.